Shipping policy
Shipping Information
- Shipping rates may vary based on size and weight.
- We are not responsible for lost, damaged, or late packages once handed over to the courier.
- Privacy laws prevent direct address visibility during tracking; please contact the courier for details.
- We ship with DHL, Canada post (USPS), Purlator and UPS.
Contact Information
For inquiries regarding Canada Post, please use the tracking link provided or contact Canada Post directly.
Please note: True White Studios cannot retrieve information on package location or delivery; you must connect with the courier yourself.
Contact Numbers:
- Within Canada: 1-866-607-6301
- Outside of Canada : 1-416-979-3033
- TTY (Teletypewriter): 1-800-267-2797
Have your tracking link ready when calling. Your tracking link is automatically emailed to you once your order has shipped. Be sure to check your junk mail!
As of August 29th 2025 we are no longer able to use Canada Post /USPS for USA shipments due to duties and tariffs. All USA shipments will ship via DHL or Purolator.
Our products fall under the USMCA and should clear no issues/no duties. If for whatever reason eligibility for no duties is not met- we will cover duties at this time. Please send us your DHL or Purolator pay now bill for us to address before drop off.